Jim Rammos, General Manager, BoscoBear
Company Name: BoscoBear
Location: Sydney, Australia
Industry: Online retailer and manufacturer of kids personalized products
“We have saved some 60% in labor costs and our Australian team now have time to focus on expansion not production”
BoscoBear is proudly Australian owned by a team of enthusiastic and ‘creative’ people. Since early 2006 our artists and designers have had a lot of fun helping to personalise the imagination of children’s bedrooms and play areas everywhere.
From dinosaurs to butterflies, jungle characters to owls and enchanting trees, pirates to princesses our BoscoBear range is jam packed full of bright, colourful characters and stories that are sure to please. There are over 2000 designs in our range and we are adding to this all the time with new products, new creative and new collections!
With product, distribution and manufacturing costs constantly on the increase in Australia it became obvious that we needed to do something different to maintain our highly personalised and affordable range of fun prints.
We were skeptical of off shore solutions at first. We felt our processes were complicated and difficult to transfer to team members locally little know overseas. Accuracy is critical as our products are personalised every time, there is just no room for error. Further, we are only a small business we believed off shoring was only for big companies.
From the initial engagement, finding and recruiting the right team members that fit our culture and supporting the training process, even additional support during peak periods, Shore360 delivered. The office environment is fantastic, our Australian team are jealous! Most importantly Shore360 have made it their business to understand our business and provide true partner support to our Philippine operation.
The outcomes have far exceeded our expectations. Our production and delivery time to our customer is now less than half, customer satisfaction is up 100%. We have saved some 60% in labor costs and our Australian team now have time to focus on expansion not production.
We would not be the business we are today without Shore360.